Our sump pump broke and we had a flood on a Sunday. There was a great deal of rain so it was a busy day for all plumbers. We called numerous plumbing companies. Many (even the ones open Sunday) would not even answer or return our call. A few were rude. One local company said would charge us just $185 to come, but they reserve the right not to service us since 1 inch of water may be too much for their plumbers. Good Tidings quickly sent an extremely capable plumber even though we were new customers. Good Tidings were also reasonable and did not charge a Sunday/holiday surcharge. Good Tidings’ customer service went “above and beyond.” The phone representative was extremely pleasant, knowledgeable, and attentive. Because we had an emergency, the woman arranged to see us sooner by following up with the regularly scheduled customer asking their permission to switch their appointment, citing that our issue was an emergency. She put us at ease on a very difficult day. I would highly recommend Good Tidings for plumbing issues, particularly on Sundays.
Jason G., Westfield
Their efficiency is unparalleled, their response was immediate
December 10, 2018
Prompt, efficient, above all honest
December 5, 2018
Very courteous and professional
December 3, 2018
Came out quickly and neat work
November 30, 2018
November 27, 2018
Brian & Brian were excellent. Very professional, informative, friendly and knowledgeable. I would Definitely recommend Good Tidings and the 2 guys who helped us today. I’m sure their whole staff is trained along the same guidelines, however i was very impressed with the level of service today. Thank You, and I look forward to utilizing good tidings in the future for all my plumbing, heating and cooling needs.
November 18, 2018
My heat was not working at my house on the first floor and the basement Matt from the company came out and fixed the problem in an hour. My basement needed a new sunp pump and a new pvc discharge pipe.So I got the work done again from the company from Brian very good honest company and people will deal with them again if needed
November 20, 2018
Friendly, accommodating and quick to respond and be available. Called Saturday night and someone was here late morning on Sunday. Prices are competitive and same whether it’s a weekday or weekend! Adam was super helpful and patient explaining actions and options. As a first time home buyer felt comfortable and confident with Adam and this company’s abilities.
November 16, 2018
Fantastic work. Family owned and operated. Called on a snowy Friday and had my heat fixed same day. Greatly recommend as they are both friendly, honest and hard working. Steven came to us in Fanwood and did a wonderful job getting our heat back to code and operable. He was simply fantastic walking us through what needed to be done to get us on track. We highly recommend Steven and his company for any plumber related issues.