I was in the middle of a sewerage mess on a Sunday afternoon. There was major flooding in my basement and sewerage coming up in my shower. Good Tidings responded very quickly and they sent out Adam. Adam did a terrific job! Not only did he clear my main sewer but he showed me how to maintain it and explained everything in detail. I asked him if there were any other parts needed on my washing machine and he recommended I replace my old rubber hoses with stainless steel ones that can be transferred to another machine in the future. He said it will prevent another flood from happening. He also spotted a rusted and leaking part also connected to my washer on the wall. He replaced that part with a solid brass part and instructed me to use the turn on/shut off valve when operating the washer. He even went so far as to tell me not to use Drano because it’s bad for my pipes and recommended another cleaner that he had available and instructed me how to use it step by step. In addition to all this he answered some questions I had on my boiler which didn’t include the reason for his visit. I am a senior citizen woman on a tight budget and Adam and his supervisor worked it out for me to pay in installments and gave me a special rate. Adam then ran all water devices in my entire house to ensure there were no further problems. He even ran my washer (the main cause of the flood) 3 times to make sure no issues remained. I am extremely happy with the service I received from Adam and Good Tidings. I would highly recommend them to anyone with a plumbing problem.
Diane B., Union
An absolute lifesaver
May 28, 2019
On-time as usual and they get the job done promptly.
May 17, 2019
Honest and extremely efficient
May 16, 2019
Job well done!
May 15, 2019
May 21, 2019
Steve was friendly and helpful. He explained the options fully. He fixed the problem, and now we have heat again!
May 24, 2019
Good Tidings was great. I called them on a Saturday and they came out the same day. There was no extra charge for a weekend call. They completed all of the plumbing repairs professionally and at a reasonable price.
May 28, 2019
After an emergency with our water heater left our basement flooded we contacted this company for help. They got to us in less than 90 minutes and immediately recognized the water heater was done. Working by himself Stephen was able to remove the existing water heater, bring it upstairs and store it on the side of our house in the event the insurance adjuster needed to examine it. He then presented us with options for a replacement detailing many different payment structures. Knowing nothing about plumbing myself I deferred to his opinion and appreciated that he didn’t just go straight to the most expensive option, rather a middle one that also includes an air conditioning tune up at a discounted rate. Stephen then worked well into the night installing the replacement and insuring we were fully operational. A few days later a different member of their team came by to pick up the old heater. They emailed me a profile with a picture of the person who would be coming, which I very much appreciated from a security standpoint. My entire experience with this company had been phenomenal. Considering my interactions with them were coming at a catastrophic time for my home, they really did a great job working around that chaos as my basement was still flooded the entire time the work was being done. Stephen was as professional, courteous and knowledgeable as you would want from anyone working in your home. I have a few non-emergency plumbing jobs around the house and I am glad I’ve put them off because I’d rather they go to Good Tidings than anyone else.
My air con suddenly stop working. I called Good Tidings and they had a tech here within an hour and a half. This is Sunday on Memorial Day weekend. The tech, Adrian was able to diagnose the problem and fix it. He was courteous and professional. I highly recommend them! Good job Good Tidings!👍