I was in the middle of a sewerage mess on a Sunday afternoon. There was major flooding in my basement and sewerage coming up in my shower. Good Tidings responded very quickly and they sent out Adam. Adam did a terrific job! Not only did he clear my main sewer but he showed me how to maintain it and explained everything in detail. I asked him if there were any other parts needed on my washing machine and he recommended I replace my old rubber hoses with stainless steel ones that can be transferred to another machine in the future. He said it will prevent another flood from happening. He also spotted a rusted and leaking part also connected to my washer on the wall. He replaced that part with a solid brass part and instructed me to use the turn on/shut off valve when operating the washer. He even went so far as to tell me not to use Drano because it’s bad for my pipes and recommended another cleaner that he had available and instructed me how to use it step by step. In addition to all this he answered some questions I had on my boiler which didn’t include the reason for his visit. I am a senior citizen woman on a tight budget and Adam and his supervisor worked it out for me to pay in installments and gave me a special rate. Adam then ran all water devices in my entire house to ensure there were no further problems. He even ran my washer (the main cause of the flood) 3 times to make sure no issues remained. I am extremely happy with the service I received from Adam and Good Tidings. I would highly recommend them to anyone with a plumbing problem.
Diane B., Union
Praise God for great and reliable service!!
February 11, 2019
Very well spoken of
February 9, 2019
Very courteous and very thorough
February 8, 2019
I would recommend them to any homeowner
February 7, 2019
February 10, 2019
Great work, timely and communicative the whole way through. Thank you.
February 06, 2019
Fast and friendly service! They found the issue with our heat not working on one of the coldest days this winter and fixed it on the spot. I’m a very happy and now warm customer.
January 15, 2019
The whole experience from start to finish was great. First someone knowledgeable answered the phone when I called. The timing of getting someone to the house was very reasonable and when the tech was behind schedule I received a call beforehand to update me with the new timeslot. The tech Steven was very personable, knowledgeable and efficient.
January 07, 2019
Plumber was very professional and replaced our water heater. Throughout the day, we got updates as to when the technician would arrive. Could not be happier.