Our sump pump broke and we had a flood on a Sunday. There was a great deal of rain so it was a busy day for all plumbers. We called numerous plumbing companies. Many (even the ones open Sunday) would not even answer or return our call. A few were rude. One local company said would charge us just $185 to come, but they reserve the right not to service us since 1 inch of water may be too much for their plumbers. Good Tidings quickly sent an extremely capable plumber even though we were new customers. Good Tidings were also reasonable and did not charge a Sunday/holiday surcharge. Good Tidings’ customer service went “above and beyond.” The phone representative was extremely pleasant, knowledgeable, and attentive. Because we had an emergency, the woman arranged to see us sooner by following up with the regularly scheduled customer asking their permission to switch their appointment, citing that our issue was an emergency. She put us at ease on a very difficult day. I would highly recommend Good Tidings for plumbing issues, particularly on Sundays.
Jason G., Westfield
Praise God for great and reliable service!!
February 11, 2019
Very well spoken of
February 9, 2019
Very courteous and very thorough
February 8, 2019
I would recommend them to any homeowner
February 7, 2019
February 10, 2019
Great work, timely and communicative the whole way through. Thank you.
February 06, 2019
Fast and friendly service! They found the issue with our heat not working on one of the coldest days this winter and fixed it on the spot. I’m a very happy and now warm customer.
January 15, 2019
The whole experience from start to finish was great. First someone knowledgeable answered the phone when I called. The timing of getting someone to the house was very reasonable and when the tech was behind schedule I received a call beforehand to update me with the new timeslot. The tech Steven was very personable, knowledgeable and efficient.
January 07, 2019
Plumber was very professional and replaced our water heater. Throughout the day, we got updates as to when the technician would arrive. Could not be happier.